Chrome is now turning off Flash Player by default.

You should be able to turn it on again on your computer.

Step 1: Turn on Flash Player in Chrome

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Show advanced settings.
  4. Under 'Privacy', click Content settings.
  5. Scroll down.Under 'Flash', for simplicity choose 'Allow sites to run Flash'. You can set it up just to run for
    NB If there is no Flash section you have an older version of Chrome. There will be a Plug-Ins section.
    Click on the Individual Plug Ins Link and enable Flash Player.
  6. If there is an option saying 'Run only important content' switch that off.
  7. At the bottom, click Done.

If this still doesn't work you need to update Flash or Chrome or both.

Step 2: Update Adobe Flash Player

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://components and press Enter.
  3. Under 'Adobe Flash Player', click Check for update.
  4. Go back to the page with the Flash content. If it doesn't load automatically, at the top-left, click Reload Reload.

Step 3: Make sure that Chrome is up to date

  1. On your computer, open Chrome.
  2. At the top-right, click More More.
  3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
  4. Click Relaunch.

Having problems updating Chrome? Find out how to fix Chrome update problems.

Step 4: Install Flash Player from Adobe's website

  1. On your computer, open Chrome.
  2. Go to
  3. Under 'Step 1', select your computer's operating system.
  4. Under 'Step 2', choose the option that lists 'PPAPI'.
  5. Click Download now, and follow the steps to install Adobe Flash Player.

If you are still having problems please contact  Tom Bancroft on