FAQ

What version of Internet Explorer do I have?
Open Internet Explorer and then press ALT-H on your keyboard and choose 'About Internet Explorer'.
Wed, 25 Jan, 2017 at 6:15 PM
How do I send you info on my computer and browser?
To do a full browser check and send the results to tech support (support@abccreativemusic.com) in an email: Go to http://www.cyscape.com/showbrow.aspx?bhcp...
Wed, 25 Jan, 2017 at 6:16 PM
Can I speed up logging? Get browser to remember log in?
You can speed up log-ins by getting your browser to store your email or email and password. Internet Explorer 7 & 8 - setting up AutoComplete Inter...
Wed, 25 Jan, 2017 at 6:29 PM
My log in times out and I lose my place. What can I do?
If you have prepared a lesson and want to leave it ready for use with your class - if when you come back the site has timed out it is frustrating to have to...
Wed, 25 Jan, 2017 at 6:43 PM
How can I use ABC in a multi-composite class?
We think Music and ABC in particular is ideally suited for working in a composite class. In reality there are such big variations in different classes&#x...
Wed, 25 Jan, 2017 at 6:46 PM
The interactive movies aren't there. I am not sure if Flash Player is installed on my browser or what version it is?
Please click here to see what (if any) Flash Player you have installed.
Wed, 25 Jan, 2017 at 6:48 PM
My lesson says press play and I can't see a play button or the play button that was there before an IT refresh has dissappeared?
This seemed to be problem in the past due to an incompatibility with some versions of Internet Explorer 10 and our website.   We have changed the mp3 pla...
Wed, 25 Jan, 2017 at 6:49 PM
I can't link to my lessons, or it looks like our subscription has unexpectedly expired, or instead of seeing Go/Revise buttons I just see a black line?.
This problem can be caused because our website has been updated but your browser is storing an older version in its cache. Try clicking refresh or reload (u...
Wed, 25 Jan, 2017 at 6:50 PM
The Fullscreen button doesn't work on the Flash Movies when I use Google Chrome as a browser.
This problem seems to be a problem affecting some versions of Chrome and also affects fullscreen function on Youtube and other sites using Flash Player when...
Wed, 25 Jan, 2017 at 6:50 PM
I cant Save my compositions when using Safari?
There is a known issue in Saving from Flash interactives when using Safari on a Mac. If you want to use the Save Load function you will need to use Chrome ...
Wed, 25 Jan, 2017 at 6:51 PM